How to configure voice broadcasting campaign in vicidial / goautodial


Documentation:-

How to configure voice broadcasting campaign in vicidial / goautodial

Step By Step:-
 
1)      Create Campaign or select created campaigns
2)      Upload IVR on Audio Store in Admin setting
3)      Upload IVR in GSM format
4)      Then Go in Campaigns in which you want to apply IVR Broadcasting (Press 1)
5)    Select Campaignsà Click Details à Set Routing Extension:- 8366àThen Save setting
6)    Go in Survey Option in Campaign
7)    Select Survey First Audio File: From audio chooser. Which IVR you want to apply.
8)    Then Save setting.
9)    Then Check CUSTOM HOT KEYS WITHIN THIS CAMPAIGN: 
10)  Hotkey should be 1 and status :- A- Answering Mechine.
























Comments

  1. AnonymousApril 22, 2020 at 8:55 PM

    Thanks for providing this information on Call center software. Very informational and easy to understand.

    ReplyDelete
  2. UnknownNovember 25, 2021 at 7:54 AM

    Hello buddy, I have recently noticed that vicidial is dialing bunch of calls every minute and my average call time is 5-6 seconds, so this is really lowering my dialer efficiency. Do you know where can I increase calling speed?

    ReplyDelete

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