What is VICI Dial?



VICI Dial is an open-source predictive dialer software which is used by many call centers and businesses.

In simple words, this software keeps dialing numbers from the provided leads and until someone picks the call it doesn't transfer the call to the receiver or employee working for call center. Predictive dialers are very easy software for call centers, they manage time and resources perfectly. Sometimes setting this open-source software becomes very hectic especially for Newbies, that's why there’re some good VoIP service providers who can set this up for you on their hosted server and all you need to do is use its awesome features. Is one of the most complete dialer solutions for call centers available. This can allow you to configure anything from outbound/inbound, IVR settings, predictive dialer options, manual dialing, etc. To me one of the most complete I've seen, not to mention can give you the ability to configure the whole darn thing to your specifications because this thing is open source. Imagine the possibilities! You could configure it and even become a retailer. You could configure anything you need with as little as 400 dollars and just a few bucks a month in you don't want to invest on your own servers.

Features of VICI Dial:---
1. Uses of an auto dialer:- An auto dialer is a very helpful resource to have in a call center.
2. Inbound, outbound and blended call handling:- Vicidial can be used for inbound as well as outbound call centers. It can also be used in blended call centers where you have a mixture of both.
3. Web-based agent and administrative interfaces:- One of the contributors to VICIdial’s popularity all over the world is the ease with which its interface can be understood and navigated.
4. Ability to have agents operate remotely:- This opens up a great opportunity to have agents working from home and still not losing out on the efficiency of their work.
5. Integrated call recording:- Call recording and reporting is an important element of call center operations.
6. Three-way calling within the agent application:- Vicidial allows three-way calling by the agent, which means you can add an individual to a live call.
7. Scheduled callbacks:- Very often, issues are not resolved on the first call. Vicidial schedules callbacks accordingly, to ensure you never miss an appointment.
8. Scalable to hundreds of seats:- The Vicidial application can be scaled up as sales volume increases, because it runs as an interlinked platform.
It can take the load of hundreds of seats at a single contact center, running seamlessly on every machine.
9. Web-configurable IVRs and voicemail boxes:- The administrative website allows call centers and agents to configure Interactive Voice Responses (IVRs) with configurations like time-based responses, different end points and logging of customer IVR responses available.

The Vicidial software is open source, which means there is no licensing cost associated with it. Easily you can manage accordingly and configured.
Screen Shot of VICI Dial home page:---


Screen Shot of  Real-Time Main Report:---


Comments

Post a Comment

Popular posts from this blog

How to fix Skype Blank White Screen After Login?

Image
Hello Friends, Today, i will teach you. How to fix the Skype blank/white screen issue, after entering Skype user name and password. In fact, Skype displays only the menu bar and an empty window, without any information or an error message to understand what cause the problem.  Picture Blank Skype:-    Issue in details: On a Windows XP or 7 based computer, the Skype application displays an empty (blank) window, after typing the Skype credentials. In some computers, the issue is more weird, because Skype application works fine when using a different account to connect  to Skype This tutorial contains several methods to resolve the "SKYPE EMPITY LOGIN" issue, after press the Sign-In button to login to Skype. SOLUTION 1 . Scan your computer for Antivirus & Malware. First, check your computer for Antivirus and malware infection by using this Malware Removal Guide. Then try to connect to Skype again.   SOLUTION 2 . Delete Skype Login information. 1. Press the Windows Key+ R key
Read more

How to fix Google Chrome UNTITLED, BLANK PAGE? How to resolve and fix Chrome White Screen – Chrome Blank Page – error/problem.

Image
Hello Friends, Today I will tell you how to fix untitled page and crashing extensions in Google Chrome. In particular, the following problems – symptoms appear when you try to open Google Chrome browser: Picture of error page:- Step First:-  Open Run “taskmgr” from the Run Box or Start Menu. Try to kill all the Chrome processes in Task Manager, and then re-open without restoring tabs from the old session. ... If that doesn't work, disable all your Chrome Extensions (if you have any), and if that works, enable them back one-by-one to find the problematic one.Try Clearing cache and cookies. It can be useful. Picture of End Chrome Process:- Step Second:-  Do some modification in Google Chrome Shortcut Target:  Right Click on Google Chrome Shortcut-- Click on Properties--type  -no-sandbox Then Click on Apply and OK. Picture of Chrome Target Modification:- Step Third:-  Right Click on Desktop- Click on New-- Click on Shortcut- Copy of Old Target Path then past in Location Path--then ad
Read more

What is Linux Root Directory & root folder?

Image
What is Linux Root Directory & root folder? ***************************************************** Hi Guys, The root directory   contains all other folders in the  drive  or folder, and can, of course, also contain  files . You can visualize this with an upside-down tree where the roots (the root folder) are at the top and the branches (sub folders) fall below; the root is what holds together all of its lower items. The root folder, also called the  root directory  or sometimes just  the root , of any   partition  or folder is the "highest" directory in the hierarchy. You can also think of it in general as the start or beginning of a particular folder structure. In a  computer   file system , and primarily used in the  Unix  and  Unix-like   operating systems , the  root directory  is the first or top-most  directory in a hierarchy. It can be likened to the trunk of a  tree , as the starting point where all branches originate from. The  root file system
Read more